Case Management

The Case Management Unit (CMU) of the LEAP Programme is akin to customer service mandated to receive, investigate and resolve cases from beneficiaries and other stakeholders on the implementation of the LEAP Programme.

Once cases are resolved, the CMU communicates such resolution to the petitioners.  It allows beneficiaries to present their appeals, file claims concerning payments as well as complaints on quality of service provided to them.

The CMU also updates information regarding changes to beneficiary’s household data.  To achieve its objectives, the CMU undertakes fieldwork in collaboration with District Social Welfare Officers (DSWOs) to investigate cases.

The outcome of investigations enables the programme to resolve cases through deliberate and specific actions. Information on resolved cases is communicated to the respective petitioners and cases are closed.