Case Management
The Case Management Unit (CMU) of the LEAP Programme is akin to customer service mandated to receive, investigate and resolve cases from beneficiaries and other stakeholders on the implementation of the LEAP Programme.
Once cases are resolved, the CMU communicates such resolution to the petitioners. It allows beneficiaries to present their appeals, file claims concerning payments as well as complaints on quality of service provided to them.
The CMU also updates information regarding changes to beneficiary’s household data. To achieve its objectives, the CMU undertakes fieldwork in collaboration with District Social Welfare Officers (DSWOs) to investigate cases.
The outcome of investigations enables the programme to resolve cases through deliberate and specific actions. Information on resolved cases is communicated to the respective petitioners and cases are closed.
Achaligabe Colson Akanbasiam (Mr) is the Head of Case Management of the LEAP programme. He has over 15 years working experience in both governmental and non-governmental organisations. He holds a Master of Philosophy Degree in Gender and Development (Norway) and a Bachelor of Arts Degree in Sociology with Political Science (Ghana).
Alhaji Lateef Mamudu is a senior civil servant and has Higher National Diploma (HND) in Accounting from Tamale Polytechnic and a Bachelors Degree in Accounting from Ghana Institute Of Management And Public Administration (GIMPA).
Thomas Boateng Quaison holds a Bachelor of Arts Degree in Political Science and Information Studies from University of Ghana. He has undergone training on Monitoring and Evaluation (M&E) including Evaluation of Social Programmes at the University of Cape Town, South Africa. He is currently pursuing a Masters Degree in Public Administration (MPA) at the University of Ghana Business School and Project Management Professionals (PMP) at the Ghana Institute of Management and Public Administration.
Richard Azina Nartey joined the LEAP team in September 2013 as Assistant to the Head of Operations Unit, having previously worked as a Programme Officer on the National Social Protection Strategy at the Ministry of Employment and Social Welfare and the Ministry of Gender, Children and Social Protection. Richard worked with Youth and Women Empowerment (CSO) as Youth Coordinator, Project Manager and Executive Director.
Felix Kwaku Logah Felix Kwaku Logah is the head of operations for the LEAP Programme. He is the lead in planning and implementing LEAP Programme design parameters. He is responsible for targeting and enrollment activities. He is a professional Social Worker who holds Masters degree in Development Studies, Bachelor in Social Work and Clinical Psychology, Certificate in Public Heath all from University of Ghana, Legon. Trained in Designing and Implementing Social Cash Transfer in the Economic and Policy Research Institute, Cape Town -South Africa, Trained in Development Evaluation (IPDET) in Carleton University, Ottawa-Canada.
Dzigbordi Kofi Agbekpornu is the National LEAP Manager and is responsible for leading the team at LEAP Management Secretariat to achieve the Programme objectives. He also coordinates and manages programme activities across the country at regional, district and community levels.
Jeremiah Yanney is a City & Guilds of London Institute Certificate & Diploma holder in Microprocessors and Microcomputer Technology, Microsoft A+, Networking+ and (MCP) Microsoft Certified Professional, (MCSE) Microsoft Certified Systems Engineer, FSK systems. He has specialized skills in Hardware, Networking, Systems administration, MIS consultancy, training, and a Certificate in Social protection (CSPS, University of Ghana).